Technical Sales Support Specialist

Technical Sales Support Specialist

KELE INC - 3.2

Concord, NC Job Details Full-time 1 day ago Benefits Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Qualifications Project coordination Full Job Description Founded in 1983, Kele Inc. is a leading distribution, and solutions partner with national reach and a global presence. Built around our customers and powered by our people, Kele provides millions of in-stock parts from more than 300 brands to drive automation & efficiency in nearly every type of facility, from office towers and factories to data centers and hospitals. Our goal is to empower progress for maintenance managers, engineers, contractors, and all those building the future. We do this by delivering parts rapidly, providing custom assemblies upstream, and offering unmatched support to ensure projects run smoothly and downtime is minimized. With 12 locations nationwide and headquarters in Tennessee, Kele combines deep technical expertise, rapid logistics, and a solutions-first mindset to help customers simplify supply chains, meet tight schedules, and deliver high-quality outcomes. Kele fosters a culture rooted in collaboration, innovation, and customer obsession, empowering associates at every level to contribute, grow, and make a meaningful impact. We are currently hiring for the role of Technical Sales Support Specialist.

Position Overview:

The Technical Sales Specialist provides mid-level support with a focus on technical product knowledge, project coordination, and sales growth. This role acts as the go-to resource for both internal and external technical questions, while also supporting more complex quotes and applications.

Essential Responsibilities:

Actively promotes Kele's products and services utilizing ASLAN principles and communicating Kele's value propositions to customers. Provides exceptional customer service aligned with Kele's 5 Keys to Customer Service. Serves as a primary technical resource to internal and external customers. Assists with project specification, drawing reviews, and project take-offs. Performs engineering reviews of customer-provided specifications and makes tailored product recommendations based on application requirements. Processes complex orders and identifies value-add opportunities during interactions. Documents solutions, common issues, and product gaps in shared knowledge databases. Contributes to the development and delivery of technical training sessions. Supports overflow from other sales roles during peak periods.

Preferred Qualifications:

Bachelor's degree or equivalent work experience.

Preferred:

minimum of five years in a technical sales or related industry role. Ability to read and interpret technical drawings and detailed specifications. Strong collaboration and communication skills. Proficient in MS Office and company software, and able to learn manufacturer sizing Software. Kele Companies offers all full-time associates the following benefits and perks: Medical, vision, and dental insurance HSA FSA (medical and dependent care) 401(k) with employer match up to 4% with immediate vesting Employer-paid short- and long-term disability coverage Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available Paid time off and paid holidays