PC Technician

Why Zensar? We're a bunch of hardworking, fun-loving, people-oriented technology enthusiasts. We love what we do, and we're passionate about helping our clients thrive in an increasingly complex digital world. Zensar is an organization focused on building relationships with our clients and with each other—and happiness is at the core of everything we do. In fact, we're so into happiness that we've created a Global Happiness Council, and we send out a Happiness Survey to our employees each year. We've learned that employee happiness requires more than a competitive paycheck, and our employee value proposition—grow, own, achieve, learn (GOAL)—lays out the core opportunities we seek to foster for every employee. Teamwork and collaboration are critical to Zensar's mission and success, and our teams work on a diverse and challenging mix of technologies across a broad industry spectrum. These industries include banking and financial services, high-tech and manufacturing, healthcare, insurance, retail, and consumer services. Our employees enjoy flexible work arrangements and a competitive benefits package, including medical, dental, vision, 401(k), among other benefits. If you are looking for a place to have an immediate impact, to grow and contribute, where we work hard, play hard, and support each other, consider joining team Zensar! What is this role about? The Dell PC Technician is responsible for providing hands-on desktop and endpoint support for Dell laptops and desktops, including setup, imaging, troubleshooting, and lifecycle management. The role focuses on supporting end users, resolving hardware and software issues, managing tickets, and ensuring reliable device operations in a structured IT environment. Job title :

Dell PC Technician Location:

Dallas, TX Key Responsibilities Install, configure, and support Dell desktops and laptops (Windows 10/11). Perform device imaging, provisioning, and deployment, including onboarding and offboarding support. Diagnose and resolve hardware, OS, printer, and connectivity issues. Provide end-user technical support both onsite and via remote tools. Log, track, and resolve incidents and service requests using ServiceNow. Support asset management, inventory tracking, and device lifecycle processes. Assist with Microsoft Autopilot enrollment and device provisioning workflows (foundational level). Follow ITIL-based incident management practices, including escalation when required. Maintain clear documentation of issues, resolutions, and procedures. Required Skills & Qualifications Hands-on experience with Windows desktop support and endpoint troubleshooting. Knowledge of Dell PC hardware, peripherals, and printers. Familiarity with ServiceNow or similar ticketing systems. Basic understanding of Active Directory, user account support, and access management. Networking fundamentals (IP, DNS, DHCP, LAN/Wi-Fi). Experience with asset management and inventory tracking. Strong communication skills and a process-driven support approach. Ability to work in onsite, desktop, and user-facing IT environments. Zensar believes that diversity of backgrounds, thought, experience, and expertise fosters the robust exchange of ideas that enables the highest quality collaboration and work product. Zensar is an equal opportunity employer. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Zensar is committed to providing veteran employment opportunities to our service men and women. Zensar is committed to providing equal employment opportunities for people with disabilities or religious observances, including reasonable accommodation when needed. Accommodation made to facilitate the recruiting process are not a guarantee of future or continued accommodation once hired. All applicants must be legally authorized to work with Zensar. Visa sponsorship may be available for qualified applicants for certain positions. Zensar values your privacy. We'll use your data in accordance with our privacy statement located at: https://zensar.com/privacy-notice