Technical Support Specialist

Technical Support Specialist Allied Universal® Compliance and Investigations - 3.1 Durham, NC Job Details 15 hours ago Benefits AD&D insurance Paid holidays Disability insurance Dental insurance Vision insurance Retirement plan Qualifications Confidential information handling Microsoft Excel Microsoft Outlook Word embeddings Windows High school diploma or GED Computer hardware Desktop (troubleshooting support)

Full Job Description Technical Support Specialist Overview Company Overview:

Advance Your Career in Insurance Claims with Allied Universal® Compliance and Investigation Services. Allied Universal® Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference. Job Description Allied Universal® Compliance and Investigations is hiring an entry-level Technical Support Specialist. The Technical Support Specialist is a vital member of the IT team. The primary responsibility of the Technical Support Specialist is to provide technical support to internal and external end-users, assisting with software and hardware issues primarily through ticketing, inbound and outbound calls, and Microsoft Teams use.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Provide First & Second-level technical support to internal and external customers on software and hardware issues Troubleshoot and resolve basic to moderate technical problems in a timely manner Set up, configure, and maintain hardware, including PCs, laptops, and printers Assist users with standard applications and internal systems Document issues, resolutions, and processes as needed Escalate complex issues to senior team members when appropriate Assist with IT projects and tasks as assigned Support network connectivity issues in coordination with network operations

BASIC QUALIFICATIONS

High School Diploma or equivalent

Type and Length of Specific Experience Required:

Minimum one year of help desk or technical support experience

KNOWLEDGE & SKILLS REQUIRED

Basic understanding of Windows operating systems Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) Strong customer service and communication skills (to include all levels in the organization) Willingness to learn internal systems and processes Basic knowledge of computer hardware and troubleshooting Ability to follow instructions and work within established procedures Ability to manage multiple tasks and prioritize effectively Strong attention to detail and organizational skills Ability to handle proprietary information with discretion Ability to work independently and as part of a team Excellent oral and written communication skills Other attributes to enhance hiring decision: CompTIA A+ or similar entry-level certification College degree in Information Technology, Computer Science, or related field of study

BENEFITS

Medical, dental, vision, basic life, AD&D, retirement plan and disability insurance Seven paid holidays annually, sick days available where required by law Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information:

www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1618518