PC/Technical Support Technician

Job Description

• Provide Tier 1 and Tier 2 end-user support for hardware, software, network access, and asset management via phone, tickets, and onsite support.
• Install, troubleshoot, repair, and maintain workstations, laptops, mobile devices, peripherals, and related software within SLA requirements.
• Diagnose and resolve hardware and software issues using domain knowledge and historical data to restore services efficiently.
• Perform preventative maintenance, system upgrades, and equipment replacements.
• Document incidents, solutions, and system changes; manage user accounts, permissions, and security groups.
• Implement fixes and patches (e.g., registry edits, patches, AD security policies, application testing).
• Escalate issues to Tier 3, vendors, or application teams as needed; identify and report recurring issues.
• Work onsite Monday-Friday during business hours with occasional weekend support as required.
• Collaborate daily with supervisors, teammates, and customers to manage workflow professionally and efficiently We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day.

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.

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https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements

• Associate's degree with 3+ years relevant experience or high school diploma with 5+ years in IT support (help desk, service desk, desktop, or technical support).
• Active Secret Clearance
• Experience troubleshooting Windows 11, Active Directory, and Microsoft Office (onsite and remote support).
• Ability to work in a fast-paced, mission-focused environment, including non-standard hours as needed.
• Strong customer service, communication, and documentation skills.
• Ability to work independently and collaboratively within a team.
• Adherence to IT support processes, security procedures, and contract requirements.
• DoD 8570 IAT-II compliant; CompTIA Security+ (active with CE maintenance)