IT Field & Support Technician

Job Description:

Wired is looking for a skilled IT technician who enjoys solving problems, helping people, and being part of a team that genuinely cares about its work and community. This role supports a mix of Managed IT clients, local businesses, and home users across Western North Carolina and Northeast Georgia. The work is broad, hands-on, and rarely repetitive. You may be troubleshooting a business network issue one hour and helping a home user solve a printer problem the next. We're looking for someone with real technical ability, good communication skills, and a practical mindset. This position is best suited for someone who already has a solid understanding of computers, networks, and IT systems, along with hands-on troubleshooting experience. The role also includes light installation work, so you should be comfortable using a drill and basic hand tools for tasks like mounting monitors, mounting access points, and running occasional cables. Attention to detail is just as important. Keeping accurate notes, documenting credentials and network details, labeling equipment, and creating clear records are all part of doing the job well. At Wired, our culture is rooted in Christian values. We care about more than just fixing problems. We believe in doing honest work, treating clients well, supporting one another, and being the kind of team people can truly rely on. We'd love to find someone who values being part of that kind of team and wants to build a life and career here in Western North Carolina.

Key Responsibilities:

Support Managed IT clients, local businesses, and home users Troubleshoot computers, networks, printers, and other technology issues Perform a mix of remote support, in-shop work, and on-site visits Install and configure hardware and software Mount monitors, access points, and other equipment as needed Run occasional cables and assist with light installation work Document network information, credentials, equipment details, and work performed Label equipment and help maintain clean, useful documentation Communicate clearly with clients and coworkers Help bring calm, confidence, and resolution to technical problems

Requirements:

Solid understanding of computers, networks, and general IT systems. Real hands-on experience troubleshooting technology problems. Friendly, professional, and confident communication skills. Strong attention to detail and organizational skills. Practical, hands-on mindset and comfort using a drill and basic hand tools. Ability to work independently and as part of a team. Ability to adapt to a variety of work environments and problem types.

Location:

121

Highlands Rd, Franklin, NC Expected Hours:

Monday - Friday, 8:00 AM to 5:00 PM On rare occasions, emergency support outside normal business hours may be needed. Any such time would be compensated.

Salary:

$48,000 to $55,000 annually, depending on experience, troubleshooting ability, installation skills, and client communication skills.

Benefits and Perks:

Starting at 10 days of Paid Time Off 10 paid holidays each year IRA with 3% company match Preventative dental benefits We'd love to get to know you a bit better. Please take a few minutes to fill out this short questionnaire: https://form.typeform.com/to/q72MI1a

Y Pay:

$48,000.00 - $55,000.00 per year

Benefits:

401(k) matching Paid time off

Work Location:

In person