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IT Technician
Job
National Communications Inc
Franklin, NC (In Person)
$59,030 Salary, Full-Time
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Job Description
Job Overview We are seeking a proactive and skilled IT Technician to join our team. In this role, you will be at the forefront of maintaining and enhancing our clients IT infrastructure, ensuring seamless computer and network operations across the organization. Your expertise will support daily technical needs, troubleshoot software and hardware issues, and contribute to a secure and efficient digital environment. Responsibilities Provide comprehensive technical support for hardware, software, and network issues across various operating systems including Windows, macOS, and Linux internally and to external clients. Working on site at customer locations as well as supporting customers remotely. Troublshoot issues with other technicians to expedite a resolution to customer issues. Troubleshoot software problems related to applications such as Microsoft Office, and Help Desk tools. Manage computer hardware including desktops, laptops, mobile devices, printers, and peripherals to ensure optimal performance. Configure and maintain computer networks, including LAN (Local Area Network), WAN (Wide Area Network), VPN (Virtual Private Network), DNS (Domain Name System), TCP/IP protocols, firewalls, and network security devices like Meraki, Cisco and Ubiquiti. Administer Active Directory, Group Policy Objects (GPO), Microsoft Windows Server environments, and Linux servers to support user accounts and system policies. Support network administration tasks such as DNS management, TCP/IP configuration, firewall setup, and troubleshooting connectivity issues. Assist with help desk requests via platforms like ServiceNow or Jira; document incidents accurately; escalate unresolved problems appropriately. Maintain security protocols by managing user access through Active Directory; configure VPNs; oversee firewall settings; ensure compliance with organizational policies. Support the deployment and management of mobile devices; assist users with operating system updates on Windows and macOS systems; participate in ongoing IT infrastructure improvements. Qualifications Proven experience providing technical support in a fast-paced environment with strong customer service skills. Solid understanding of computer hardware components and troubleshooting techniques. Proficiency in operating systems including Windows (Windows 10/11/Server), macOS, and Linux distributions. Hands-on experience with software troubleshooting for applications like Microsoft Office suite; familiarity with help desk tools. Knowledge of computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls (including Meraki), and network security best practices. Ability to manage Active Directory accounts, GPO configurations, SCCM deployments, and Windows Server environments effectively. Strong analysis skills for diagnosing complex technical issues swiftly and accurately. Excellent communication skills to explain technical concepts clearly to non-technical users. Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or Cisco CCNA are preferred but not required. This role is ideal for motivated individuals eager to grow their expertise while making a tangible impact on our technological environment through dedicated support and problem-solving excellence.