Helpdesk Specialist / ServiceDesk Specialist at Raleigh, NC

Hi Hope you are doing great! Our Fortune 500 client is looking for a Helpdesk Specialist/ ServiceDesk Specialist to work on their project based out of Raleigh, NC / Onsite.

Job Title:

Helpdesk Specialist /

ServiceDesk Specialist Location:

Raleigh, NC /

Onsite Duration:

12

Months Job Description:

Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management. This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually. It is the responsibility of all Technical Services Staff to be aware of DOT and ITS security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved. This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Experience:

Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years Installing local and network printers and other peripherals and configuration of same. Required 7 Years Migrating data and user profiles. Required 7 Years Documenting process and procedures related to technical field support activities. Required 7 Years Demonstrates knowledge and a working experience with ServiceNow call tracking system. Required 7 Years Comfortable with traveling for the role. Required 7 Years Please send your updated word format resume along with your best contact details to . Looking forward to hearing from you.