Specialist- Expert

We are looking for a Specialist- Expert for our client in

Matthews, NC Job Title:

Specialist- Expert Job Location:

Matthews, NC Job Type:

Contract Job Overview:

Requirement/Must Have:

Strong experience in desktop support and IT service desk operations. Advanced knowledge of computer hardware, software, and peripherals. Experience with networking protocols and communications. Ability to troubleshoot and resolve complex technical issues. Experience with system imaging, software deployment, and device configuration. Knowledge of Active Directory, email systems, and remote access tools. Strong customer service and communication skills. Ability to manage and prioritize service desk tickets effectively. Experience with data migration and user profile management. Ability to travel as required.

Experience:

Proven experience handling IT incidents, service requests, and problem management. Experience working with infrastructure, application, and network teams. Experience supporting enterprise IT environments and end users. Experience mentoring junior technicians and supporting team development.

Responsibilities:

Provide desktop support for hardware, software, and network-related issues. Evaluate, prioritize, and resolve service desk tickets based on business impact. Install, configure, and image computers and deploy business applications. Install and configure printers and other peripherals. Perform user data migration and system upgrades. Communicate status updates to customers and internal teams. Collaborate with data center, application, and network teams to resolve issues. Assist with account management including Active Directory and related systems. Identify trends, research solutions, and recommend improvements. Lead and support technical projects and team initiatives. Create and maintain documentation for processes and procedures. Ensure compliance with IT security policies and standards. Provide mentoring and guidance to other technicians.

Should Have:

Experience leading projects or team initiatives. Familiarity with documentation standards and operational procedures. Knowledge of ITIL practices and service management frameworks.

Skills:

Desktop support and troubleshooting. Hardware and software configuration. Networking fundamentals. Customer service and communication. Problem-solving and analytical thinking. Documentation and process improvement.