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Service Desk Analyst
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K-Tek Resourcing LLC
Morrisville, NC (In Person)
Full-Time
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Job Description
Job Description:
Provide first-level technical support via phone, email, chat, or ticketing tools (Jira / ServiceNow). Troubleshoot Windows 11 issues including login problems, performance issues, system configuration errors, and printer/peripheral support. Manage user accounts in Azure Active Directory including password resets, account unlocks, license assignments, and group membership updates as per SOP. Support Microsoft 365 applications Outlook, Teams, OneDrive, SharePoint covering login errors, sync issues, and basic configuration. Eligibility, Knowledge, Skills & Experience 1 5 years in a Service Desk or in an IT Support role. Strong knowledge of Windows 10/11, O365, Teams, Outlook, and general end-user troubleshooting. Phone support experience is mandatory. Experience in Technical helpdesk or technical call center support is required.Similar jobs in Morrisville, NC
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