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Service Desk Analyst ( Proficiency in the Spanish language)
Job
Noblesoft Technologies Inc
Morrisville, NC (In Person)
$32,179 Salary, Full-Time
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Job Description
Service Desk Analyst ( Proficiency in the Spanish language) Noblesoft Technologies Inc
- 4.8 Morrisville, NC Job Details Contract $14
- $16 an hour 1 day ago Qualifications Foreign language proficiency Email customer support Technical support via phone Desktop (troubleshooting support) Client interaction via phone calls Full Job Description Job Overview We are seeking a dynamic and proactive Service Desk Analyst to join our innovative technology team.
Duties :
Proficiency in the Spanish language. Job Purpose To resolve assigned tickets and provide L1 remote desktop support in adherence to agreed SLA and quality standards of the company. Key Responsibilities- Provide level 1 remote desktop support to resolve tickets and handle hardware, software, and network issues via telephone/email/chat within agreed SLA. (25%)
- Adhere to quality standards (voice and accent, tech monitoring), regulatory requirements, and company policies. (20%)
- Ensure positive customer experience and CSAT through First Call Resolution, minimum Average Handling Time (AHT), reduced rejected resolutions and reopen cases. (20%)
- Maintain high login efficiency (availability) for customers.
NOBLE-NON-IT
Pay:
$14.00- $16.