Desktop Support Technician

Description The Desktop and Client Services Technician is responsible for providing technical hardware and software problem resolution to all end user computer, peripheral equipment, and Audio Visual (AV) hardware to ensure operational excellence across all locations. This position provides technical support by performing installation, diagnostics, repair and preventative maintenance of all client computing hardware, software, peripherals and AV communication equipment. Supports all IT hardware including, but not limited to workstations, laptops, printers, iPads, iPhones, Android phones, and tablets. Performs hard drive encryption Of drives. Interacts with other Tier 1 and 2 technical support staff to restore service and/or identify core problems.

Responsibilities include:

• Installs, configures, and troubleshoots corporate devices including but not limited to, client computing hardware, software, laptops, tablets, iPad's, printers, peripherals, and audio/video systems.
• Configures, supports, and maintains Windows 11, IOS, and Android Operating Systems.
• Maintains all audio visual production equipment including but not limited to codecs, conference bridges, MCU's cameras, control panels, projectors, large display screen, LCD monitors, mics and mixers in support of video conferencing.
• Assists in technical evaluations of new and emerging AV products and recommends new technology for opportunities intended to improve the future AV architecture, performance, and services.
• Performs hands on problem resolution in matter of both technical and software support.
• Effectively evaluates, identifies, and resolves hardware and software failures.
• Maintains high level of customer support by delivering high-quality technical service to correct issues in-person onsite, remotely, via telephone, or email.
• Ensures highest Service Level Agreements (SLAs) are maintained by responding in a timely and professional manner to client inquires and issues concerning operation of production devices and software.
• Maintains appropriate security controls and access for user accounts and groups for various devices and software applications ensuring compliance with procedures and policies are executed.
• Coordinates activities with the IT Services Desk, Desktop and Client Support, Network Services, Infrastructure Services, IT Security, and other team members.
• Maintains inventory of computer and AV hardware, laptops, tablets, printers, peripherals and software license.
• Updates, maintains records and documentation pertaining to end users and vendor-related systems, equipment and devices.
• Coordinates warranty repairs if applicable.
• Assist in implementing system-level enhancements and new technologies.
• Performs other duties as required.

Additional Skills & Qualifications They'll be based out of the main Raleigh campus with very occasional tickets needing resolved at outlying client facilities. This person should have excellent customer service skills as they'll be supporting non-technical customers such as doctors, nurses, etc. On average there may be 10 tickets per evening and a mixture of assigned project work. Per the manager, the department stays very busy until 8pm with troubleshooting issues. Expectation to participate in the on‑call rotation once per quarter. You will not be added to the schedule until you are fully acclimated. On‑call does not require technicians to remain onsite. The on‑call shift runs from midnight to 8:00 a.m. Monday-Friday, and from 4:30 p.m. to 8:00 a.m. on Saturday and Sunday Printers (Zebra), Windows 11, Active Directory, hardware support, and collaboration are tools that are important skills this person should possess. Job Type & Location This is a Contract position based out of Raleigh, NC. Pay and Benefits The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Raleigh,NC.

Application Deadline This position is anticipated to close on May 16, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.