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IT/OT Support Specialist
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Can-Am Consultants
Raleigh, NC (In Person)
$58,240 Salary, Full-Time
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Job Description
Our client is a global technology leader that is advancing a sustainable energy future for all. They serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, they pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. They are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Candidates should possess foundational knowledge of: LAN/WAN Infrastructure CISCO Equipment Wireless networking Wi-Fi deployments Wired infrastructure Basic connectivity troubleshooting Understanding both wired and wireless environments. Step into a role where technology meets innovation on the factory floor. In this dynamic position, you'll play a key role in ensuring the reliability, security, and performance of both IT and operational technology (OT) systems that power manufacturing operations. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines. This opportunity blends hands-on technical support with cybersecurity awareness, giving you exposure to both office IT systems and critical shop floor technologies. You'll work across a range of systems—from collaboration tools to industrial equipment—while partnering with global teams to maintain a secure and efficient environment. If you enjoy solving technical challenges, working close to operations, and contributing to secure, high-performing systems, this role offers the chance to grow your expertise while making a meaningful, daily impact. How you'll make an impact Provide onsite support for factory IT and OT systems and users Support collaboration tools, meeting rooms, and shared technology areas Maintain and troubleshoot shop floor devices (scanners, kiosks, printers, MES hardware) Execute IT/OT cybersecurity operational tasks and apply security measures Act as first responder for cybersecurity incidents and coordinate with response teams Monitor and report unusual OT system behavior or potential threats Identify and protect critical factory assets through monitoring and patching Collaborate with vendors to maintain and secure systems Your background Formal qualification or apprenticeship in information technology Minimum 2 years of professional IT support experience Familiarity with IT/OT environments or industrial systems Strong communication skills in English and local language Proactive, solution-oriented, and able to work independently Knowledge of tools such as ServiceNow, Microsoft 365, Windows, iOS, and asset management systems (ITIL preferred)