Tech Support R&D

Position:

Tech Support R D Location:

4242 Six Forks Road Raleigh, NC•27609

Duration:

4

Months Description:

We are seeking a dedicated and enthusiastic in-offfice IT Support Specialist to join our on-site team. As a specialist, you will be our point of contact at the Raleigh office for our employee's technical needs and providing essential support for daily operations. Job duties and responsibilities Identify and provide technical support to users for hardware and software related problems Proficient in installation, troubleshooting problems/errors and support for Windows 11, MacOS and MS Office 365 suite of applications Knowledge of troubleshooting iPhone and Android phone OS related issues Provide support for printers, AV and conference rooms at the office Knowledge of Jira and Service-Now ticketing desks Monitor and respond to requests received through the help desk Perform break-fix support for laptops and docks/peripherals in a timely manner Manage and maintain office hardware inventory Qualifications Proven work experience as an IT technician Ability to diagnose and troubleshoot variety of technical issues related to Windows, networking, MS Office suite, Mac, iPhone and Android OS Good analytical, problem solving and communication skills in English Be approachable and openly communicable with other employees at the office and senior management Ability to patiently provide verbal and written technical help to end users Be able to work in a team and communicate effectively College/BSc degree in Information Technology, Comp Sci or relevant field•-Bachelors would be preferred but a computing degree is a must. RAM#

Pay:

$30.00•$34.00 per hour

Education:

Bachelor's (Required)

Experience:

Windows 11: 3 years (Required) Hardware support: 2 years (Required) mac

OS:

2 years (Required)

ServiceNow:

1 year (Required) technical support : 5 years (Required)

Location:

Raleigh, NC 27609 (Required)

Work Location:

In person