Service Desk Analyst

Description TEKsystems large retail customer is in need of an experience service desk analyst to join their team. This position will be Monday-Friday onsite 8-5. There will also be an on call schedule as 1 week primary and 2nd week secondary rotating every 8 weeks between the team. This resource will need to have experience doing both remote phone support and walk up support as needed. Work will come in both ways as well as via ServiceNow ticketing system. They will cover all tier 1 tasks with goal to triage and move to correct teams as needed. There are roughly 4500 total end users with 100 plus total locations. 1) 2-3 years plus in Service Desk experience

• Endpoint Management
• Account creation, MFA, Peripherals, Walk up and Remote phone support 2) Customer Service/Professional/ Motivated/ Independent
• a lot of executives sit at this site so they need a person that can provide a white glove service and are great at self motivation and being independent with their workload and staying busy.

3) Ticket management system experience (They are using ServiceNow, not required to have that particular one though). They just need to be able to route and update tickets. Also know how to look into the queue. 4) . Lexmark Printer Support would be a huge plus as they have a project coming up with them and could use help Skills Help desk, Support, Troubleshooting, Service desk, Windows 10, Active directory, Phone support, Servicenow Top Skills Details Help desk,Support,Troubleshooting,Service desk,Windows 10,Active directory,Phone support,Servicenow Additional Skills & Qualifications Service Desk Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of Trinity, NC. Pay and Benefits The pay range for this position is $17.00

• $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Trinity,NC.

Application Deadline This position is anticipated to close on Apr 21, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.