SERVICE DESK SUPPORT SPECIALIST

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SERVICE DESK SUPPORT SPECIALIST JOB SUMMARY

Under general supervision, provide technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions in a call center environment. Clearly communicate technical solutions in a user-friendly, professional manner. Provide one-on-one end-user training as needed and pass more complex end-user problems on to Level II, Level III teams. Identify, diagnose, and resolve Level One issues for end users in a call center environment, including telephone calls, chats, electronically submitted incidents and on-site. Ability to work in a fast pace call center with multiple priorities while handling end users' requests. Analyze and solve end-user problems related to but not limited to network and local printers, PC and mobile hardware, specialized applications, e-mail, internet, Wi-Fi and local-area network access. Support and implement company procedures and policies. Handle stock intake and processing. Order and configure mobile devices for end users. Perform other duties of a similar nature or level.

JOB REQUIREMENTS

Associates degree or equivalent work experience. Valid Driver's License in the state of employment Effective verbal and written communications skills. Strong analytical problem-solving skills and excellent customer service skills. One year of technical work experience and one year of call center/help desk experience preferred. Operating Systems including Windows based systems and mobile IOS. Computer hardware fundamentals including printers. Computer software application including installation and troubleshooting. Troubleshooting simple and complex desktop computer related problems. Fundamental understand of networking technologies. Internet technologies and products; basic understanding of electrical safety procedure Visit www.libertycareers.com for more information. Background checks/drug-free workplace. EOE.