Call By Call Manager

At Prostar Services Inc., we believe in doing things the right way. We put customers first, hold a high standard, and build teams that take pride in their work. We are growing fast and building a company where strong people can grow, lead, and make a real impact. We value accountability, professionalism, training, and performance. If you want to be part of a company that expects more and gives more, Prostar is the place. Prostar Services Inc. is hiring a full-time Call By Call Manager This is not a basic office role. This position is for someone who can manage the flow of the day, support the team in real time, and help turn every opportunity into a better customer experience and stronger result. We are looking for someone who can listen, coach, communicate clearly, keep calls moving, and help our team stay sharp. If you are organized, confident, quick on your feet, and know how to help people perform under pressure, this could be a great fit. Pay Competitive pay based on experience, plus performance incentives Benefits Paid holidays Paid vacation In-house training Advancement opportunities Supportive team environment Performance-based earning potential Schedule Full-time Schedule will be discussed during the interview process Responsibilities Monitor and manage calls throughout the day Support technicians and office staff in real time Help guide service opportunities from call to close Coach communication between the customer, technician, and office Keep the board moving and help maximize daily production Review call flow, booking quality, and opportunity handling Help improve consistency, urgency, and performance across the team Work closely with dispatch, CSR's, and field technicians Track results and help hold the team accountable Requirements Strong communication and leadership skills Ability to stay calm and make decisions in a fast-paced environment Organized and highly detail-oriented Confident on the phone and in team communication Strong follow-through and sense of urgency Ability to coach others and improve performance Experience in customer service, dispatch, call coaching, sales support, or home services preferred Experience in HVAC, plumbing, or electrical service is a big plus Prostar Services Inc is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.