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Service Desk Technician
Job
North River IT
Bismarck, ND (In Person)
$49,920 Salary, Full-Time
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Job Description
Role description Who is North River IT Services? Why North River IT Services? Would you like to experience multiple facets of the IT industry? Do you want to work with a team that has experience across a broad portfolio of technologies you can learn from? Mission "Selfless Service to Others." Vision "To Securely Connect Organizations to the World." Values
- Empower
- Ownership
- Agility
- Quality
- Respect Position Summary Northriver IT is seeking a Service Desk I. This position is responsible for basic computer networking and Microsoft 365 requests. Responsibilities include answering phones , documentation of processes, triage, and all other general service desk inquiries. Position will master skills of Professional Services Automation (PSA) known as ConnectWise (CW)
- This is a full-time position (40 hours/week)
- This position will report to the company Service Manager Essential Duties and Responsibilities The essential functions include, but are not limited to the following: Triage service ticket to determine urgency and appropriate next steps.