IT Support Specialist-FE Applications

Overview Coborn's is looking for a passionate, solutions-driven Field Service Specialist who thrives on solving complex challenges, leading impactful technology initiatives, and empowering teams to succeed. In this role, you won't just support technology—you'll shape the in-store experience, ensuring systems are reliable, secure, and built to keep our business moving forward. If you're energized by hands-on problem solving, inspired by mentoring others, and motivated to make a real difference across multiple locations, this is your opportunity to step into a role where your impact is seen, felt, and valued every day.

Additional Dutities Include:

• Act as the escalation point for complex technical issues across multiple stores, troubleshooting advanced problems with POS systems, mobile devices, networking, telecommunications, and automation while collaborating with cross-functional IT teams.
• Lead technology rollout and upgrade projects (POS, networking, mobile devices), ensuring on-time, on-budget delivery with over 90% adoption through effective coordination, training, and follow-up support.
• Drive continuous improvement by developing and enforcing IT standards, identifying recurring issues, and implementing long-term solutions aligned with company strategy.
• Mentor and coach IT and retail team members, deliver training sessions, support onboarding, and promote cross-training to strengthen team capability and confidence.
• Serve as a trusted advisor to store and district leadership, communicating clearly on incidents, outages, and projects while building strong cross-functional relationships.
• Champion security and compliance by applying updates, maintaining secure practices, and ensuring accurate documentation for audits and assessments.

What's In It For Me? Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures. We're proud to offer a variety of benefits to both our full-time and part-time employees, including: Medical Insurance with Health Savings Account (HSA) and Flexible Spending Account (FSA) options Dental and Vision Insurance 401(k) plan options

• we also match up to 20% of the first 5% contributed Participation in our Employee Stock Ownership Program (ESOP)
• yes, we're employee-owned!

Our team members benefit from the success of the company through this company-sponsored benefit! Education benefits, including tuition discounts and scholarship programs 10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations. Paid Time Off (PTO/Vacation) Paid Military Leave Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month Employee Health & Wellness Programs, Challenges and Resources

• to assist our team members in living a life of wellbeing! Get Paid Daily with DailyPay
• for employees who would like access to their pay before payday, we offer this great benefit! Employee Assistance Program (EAP)
• unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!

Tools, resources, and opportunities for career growth and development

Qualifications Education & Experience:

Bachelor's degree in Information Technology, Computer Science, or related field; or equivalent work experience. 5+ years of experience in IT Support with experience in project management. We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer

• All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply. Pay Range USD $55,000.00
• USD $87,000.

00 /Yr. Company Introduction Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team! Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience—both in-store and online—focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do. Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.

Qualifications:

Education & Experience:

Bachelor s degree in Information Technology, Computer Science, or related field; or equivalent work experience. 5+ years of experience in IT Support with experience in project management. We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer

• All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.