User Support Technician I

Location Fargo Corporate Office Job Description:

Job Location:

Fargo Corporate Office Job Location Type:

On-Site Job Hours:

This position is normally scheduled Monday-Friday between 7:00 a.m. and 5:00 p.m. One week per month, the role will include on-call responsibilities, which may involve calls outside of normal business hours, including evenings and weekends. The User Support Technician I role provides excellent customer service while performing help desk functions. This position demonstrates a fundamental array of IT skills to help support applications, operating systems, network, hardware, and other department functions to meet the Bank's needs.

ESSENTIAL FUNCTIONS

Provide level one technical support to end-users via phone, email, and in-person for hardware, software, and network-related issues. Training in and participation of timely and efficient team member support via the IT ticketing system, phone calls, and IM/chat while relying on moderate peer support. Assist with the installation and configuration of software applications. Perform routine maintenance and updates on IT computer equipment. Escalate complex issues to higher-level technicians as needed. Training in and participation of team member setup and support within the phone and voice mail systems while relying on moderate peer support. Demonstrate knowledge of user instructions and training materials for software and hardware when necessary to help facilitate user troubleshooting. Participate in asset tagging to properly maintain inventory items. Participate in asset disposal processes. Growth in knowledge of systems and corresponding documentation to help ensure proper security protocols are followed on all Bank systems and applications. Learn and utilize the Information Technology system management software.

QUALIFICATIONS

Education and Experience:

Associate's degree in Information Technology; 1-3 years of IT experience preferred; or equivalent combination of education.

Other Skills:

Basic oral and written communication skills.

Certifications:

Actively working on base certification (i.e., A+, Network+, CCENT, ect.) EOE/including Disability/Vets Member FDIC Gate City Bank is growing and creating more employment opportunities to meet our customer's needs For a Better Way of Life.® At Gate City Bank, we are committed to making the lives of our team members better by investing in them with competitive compensation and a comprehensive benefit package. We take pride in providing a fun, fast paced, high energy, and collaborative work environment and have been named by Prairie Business Magazine as one of the 50 Best Places to Work in the region for twelve years in a row. We are excited you are interested in joining the Gate City Bank team. To view our comprehensive benefit package, click here!