Helpdesk Technician (Tier 1)

Digital Guru is looking for a Tier 1 Helpdesk Technician to join our team in Edina, MN or Wahpeton, ND. This role offers a mix of in-shop bench work and frontline customer support. You'll work on diagnosing, repairing, and configuring computers while also answering calls, managing tickets, and resolving Tier 1 technical issues.

Responsibilities:

Diagnose and repair desktops, laptops, and peripherals Configure new systems (OS install, drivers, apps, security) Perform firmware/BIOS updates and hardware diagnostics Prepare systems for delivery and maintain a clean work area Track inventory and update asset records Answer customer calls and create/update tickets in Syncro Resolve Tier 1 issues (password resets, printer problems, basic app/network issues) Escalate complex issues to Tier 2/3 as needed

Requirements Requirements:

High school diploma (CompTIA A+ or Microsoft certs preferred) 1+ year hardware repair or helpdesk experience (MSP a plus) Windows, Microsoft 365, and networking knowledge Familiarity with imaging and deployment tools Strong communication, problem-solving, and time management skills Ability to lift up to 50 lbs Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (401k, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Short Term & Long Term Disability Training & Development Wellness Resources