Software Support Specialist

Software Support Specialist DAWA Solutions Group is a software development firm creating systems that automate and manage business operations and administration, helping people do business better. We build custom software applications for clients and a software-as-a-service application, FieldWise, for oilfield service companies. We are seeking a Software Support Specialist to support our FieldWise application and customers. The candidate should have administrative experience and proficiency in using software applications. Experience in oilfield service company office administration including field tickets, invoicing, and payroll along with strong skills in using computer software such as Excel, Open Invoice and QuickBooks is a plus. (This is not a developer position and does not require any programming)

Job Description:

The Software Support Specialist will be involved with the custom and FieldWise software platform internally and support our customers externally. The position requires an outgoing, detail-oriented individual who enjoys working in a fast-moving environment, who can take charge of the responsibilities of the position and is able to adapt quickly.

Responsibilities:

FieldWise Software:

become an expert in the use of our electronic field ticket and administrative software for oilfield service companies

Onboarding:

assist customers in the setup and use of FieldWise conducted remotely and on-site

Software Support:

train and support customers and troubleshoot customer issues

Documentation:

develop in-system help messages, draft user documentation, and draft other content as needed

Development:

assist in the software development process by defining requirements based on usage and customer feedback, creating documentation, and testing software

Marketing Support:

assist with marketing activities including lead management, marketing communication, and promotional events

Sales Support:

configure, manage, and present the FieldWise demo site

DAWA Office Admin:

assist with administrative tasks in the DAWA office

Qualifications:

Required Proficiencies:

Strong computer skills and ability to become a power user of a packaged platform Strong communication skills Ability to troubleshoot problems Ability to work with various personality types Self-directed and self-motivated Commitment to customer success Familiarity with QuickBooks is a plus Understanding of oilfield service companies' business needs and processes

Details and Benefits:

Fulltime Position Located in Williston, ND - Not Remote Competitive compensation Paid vacation and holidays Blue Cross Blue Shield group health insurance Dental plan

SIMPLE-IRA

(401K-style) retirement plan with company match

TO APPLY

Submit resume for consideration by e-mail to careers@dawasg.com (PDF or MS Word)

Job Type:

Full-time Pay:

$25.00 - $29.00 per hour

Benefits:

401(k) 401(k) matching Health insurance Life insurance Paid time off

Work Location:

In person