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IT Support Technician
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Berry Law Firm
Lincoln, NE (In Person)
Full-Time
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Job Description
IT Support Technician Berry Law Firm - 4.5 Lincoln, NE Job Details Full-time 19 hours ago Benefits Continuing education credits 401(k) Paid time off Employee assistance program Career development plan Qualifications Phone communication Windows Full Job Description About Berry Law Berry Law is a nationally recognized law firm committed to delivering exceptional legal representation to Veterans and other clients across the country. We foster a dynamic, modern, and collaborative work environment where motivated individuals can grow and succeed. We are currently seeking a driven IT Support Technician to join our team and support the firm's cutting-edge legal systems and technology infrastructure. About the Role As an IT Support Technician, you will play a vital role in maintaining and improving our technical systems to ensure seamless daily operations for attorneys and staff. This position offers growth opportunities including professional development, certification support, and continuing education reimbursement. We are open to training the right candidate. Responsibilities Troubleshoot browser, OS, file system, and general workstation issues. Deliver high-quality customer service and technical support to internal users via phone, in person, and digitally. Educate users on basic system use and preventive maintenance. Research and resolve technical issues independently and efficiently. Deploy and install user equipment; configure and allocate systems for end-users. Relocate and decommission outdated hardware; must be able to lift 30 lbs. regularly. Maintain accurate documentation of service requests, issues, and resolutions. Collaborate with MSPs and escalate technical issues as needed. Provide insights to improve technical processes and service delivery. Receive equipment shipments and manage inventory Work with Entra, Intune, Exchange, and other cloud-based Microsoft platforms Experience and Professional Qualifications Hands-on troubleshooting of Windows 10 (and later) endpoints and common legal or business applications