Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join an onsite IT support team in Nebraska. This contract-to-permanent opportunity is ideal for someone who enjoys solving technical issues, supporting end users, and managing a steady flow of service requests in a fast-paced environment. The role combines hands-on desktop support, ticket-driven troubleshooting, and occasional local travel to provide assistance at user locations. You will also contribute to ongoing technical initiatives while delivering clear, detail-oriented communication throughout the support process.

Responsibilities:

• Resolve a high volume of daily support requests, maintaining timely follow-up and accurate updates throughout the ticket lifecycle.
• Provide hands-on assistance for desktop, laptop, and peripheral issues involving both hardware and software used by internal and external users.
• Deliver onsite support in Nebraska and nearby locations as needed, with the remainder of work focused on internal service desk activities.
• Troubleshoot Microsoft Windows environments, user access concerns, and common workstation problems to restore service efficiently.
• Support account administration and directory-related tasks, including routine work within Active Directory.
• Use service management and support platforms such as ConnectWise to document incidents, track progress, and communicate resolutions.
• Assist with technical projects in addition to day-to-day support responsibilities, helping to keep initiatives on schedule.
• Address basic networking and connectivity issues and escalate more complex problems when necessary.
• Provide user support for business applications and operational tools, including environments that may involve QuickBooks and remote support utilities. Requirements
• Prior experience in a help desk, desktop support, or IT support role with strong exposure to ticket-based work.
• Working knowledge of Microsoft Windows 10 and general Microsoft desktop environments.
• Hands-on ability to diagnose and resolve both hardware and software issues.
• Experience managing service desk tickets efficiently in a fast-paced support setting.
• Familiarity with Active Directory for user support and basic account administration.
• Strong communication skills with the ability to explain technical issues clearly and professionally.
• Experience with tools such as ConnectWise is preferred, and exposure to platforms like Ninja, IT Glue, or ScreenConnect is a plus.

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