Windows 10/11 Desktop Support

Overview:

The Desktop Support Specialist provides hands‑on technical support for end users in a Microsoft Windows-based environment. This role is responsible for troubleshooting hardware, software, and network issues, ensuring workstation reliability, and delivering excellent customer service. The ideal candidate has strong experience supporting Windows desktops, laptops, Microsoft 365, Active Directory, and related systems in a fast‑paced environment.

Key Responsibilities:

• Provide day‑to‑day desktop support to end users for Windows 10/11 systems, peripherals, and approved software applications.
• Troubleshoot and resolve issues related to hardware, operating systems, network connectivity, printers, and user accounts.
• Install, configure, and upgrade desktops, laptops, and peripheral equipment following corporate standards.
• Manage user accounts, password resets, access permissions, and group memberships in Active Directory and Azure AD.
• Support Microsoft 365 applications including Outlook, Teams, SharePoint, OneDrive, and related services.
• Perform workstation imaging, deployment, patching, and ongoing maintenance using approved tools.
• Document ticket activity, troubleshooting steps, and resolutions in the IT service management (ITSM) system.
• Assist with VPN connectivity, remote access tools, and mobile device support.
• Maintain inventory accuracy for workstations, peripherals, and software licenses.
• Escalate complex incidents to higher‑level support teams while maintaining responsibility for end‑user communication.
• Follow established IT policies, standards, and security protocols.
• Participate in on‑call rotation or off‑hours support as needed.

Required Qualifications:

• 2-4+ years of desktop or end‑user support experience in a predominantly Windows‑based environment.
• Strong troubleshooting skills across Windows 10/11, Microsoft 365, and PC hardware.
• Experience with Active Directory administration, group policy, and user account management.
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
• Familiarity with imaging and deployment tools such as Intune, SCCM, MDT, or equivalent.
• Experience supporting VPN and remote connectivity solutions.
• Excellent customer service and communication skills.

Preferred Qualifications:

• Experience with Azure AD, Entra ID, and identity lifecycle management.
• Familiarity with ticketing systems such as ServiceNow, Jira, or Cherwell.
• Exposure to ITIL best practices.
• CompTIA A+, Network+, or Microsoft certifications.
• Experience supporting mobile devices (iOS/Android) and basic printer administration.

Work Environment:

• Primarily onsite role supporting hands‑on hardware tasks.
• Occasional lifting, moving, or installation of equipment required.

Job Type & Location This is a Contract position based out of York, NE. Pay and Benefits The pay range for this position is $17.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in York,NE.

Application Deadline This position is anticipated to close on Mar 28, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.