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Software Support Manager (NOT REMTOE)

Job

Professional Software for Nurses, Inc.

Amherst, NH (In Person)

$102,500 Salary, Full-Time

Posted 6 days ago (Updated 3 days ago) • Actively hiring

Expires 7/22/2026

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Job Description

The Software Support Manager's role is to ensure PSNIs' customers receive outstanding Support and all their needs are met. The Software Support Manager oversees the Support department's day-to-day functions. Requirements Associates or higher education in IT or Software Development 5 years plus experience leading a support team in delivering outstanding customer service for cloud-based software applications
Management Skills:
ability to manage, troubleshoot, and gather needed information to escalate related to issues with software applications Attention to detail is a necessity. Ability to communicate with clients and internal departments in a positive, diplomatic, and professional manner. Ability to translate complex technical information in a non-technical way Strong technical, organizational, and analytical skills Strong IT experience with software applications and networking experience a plus Electronic Health Records experience a plus Ability to read, write, type, and speak English. Ability to read, analyze, and interpret software manuals, technical procedures, and governmental regulations. Experience using Microsoft Office in a Windows environment required. Knowledge of Database software; Internet software and Word Processing software.
Pay:
$100,000.00 - $105,000.00 per year
Benefits:
Dental insurance Health insurance Vision insurance
Work Location:
In person