Summer Internship - Helpdesk Technician

Helpdesk Technician Intern Launch Your IT Career with Hands-On Helpdesk Experience We're looking for a motivated Helpdesk Technician Intern to join our team and gain real-world experience in client support, troubleshooting, ticketing, workstation support, documentation, and service delivery. This is a great opportunity for someone who is eager to grow a career in IT support, desktop services, systems administration, managed IT services, or technical operations. In this role, you'll work alongside experienced Helpdesk Technicians and technical team members to help clients resolve technology issues quickly, professionally, and accurately. You'll get exposure to client-focused IT service workflows, ticketing systems, workstation environments, Microsoft technologies, and the tools and processes that support a high-performing managed IT services team. This mirrors the structure and tone of the NOC role while adapting the responsibilities from the Desktop Technician Intern description. What You'll Do As a Helpdesk Technician Intern, you'll support day-to-day client service operations and help the team deliver excellent technical support across client environments.

Your responsibilities will include:

Support Client Troubleshooting and Technical Requests Assist with resolving basic technical issues related to Windows computers, applications, peripherals, and user access. Help clients understand the issue being addressed and the steps being taken toward resolution Troubleshoot basic hardware, software, and workstation issues with guidance from experienced team members. Escalate issues appropriately when additional technical support is needed. Learn how technology impacts clients' businesses and contribute to helping clients return to work quickly. ​​​​​​​ Assist with Workstation Setup and User Support Help install and configure Windows computers, applications, data, and peripherals. Follow documented setup instructions and checklists to ensure workstations are configured correctly. Assist with transferring user data and setting up applications with a high degree of accuracy. Test workstation setups to identify and report errors or issues. Provide basic user education on newly installed equipment and applications. Maintain Tickets, Time Entries, and Service Documentation Document work completed with clear, detail-oriented notes. Maintain accurate entries for work performed. Review time entries to ensure billable and nonbillable time is reflected appropriately. Help ensure service tickets include accurate summaries, client correspondence, escalation notes, and appropriate statuses. Follow service expectations and response timelines with support from the team. Contribute to Client Documentation and Operational Excellence Assist with maintaining, updating, and validating client documentation according to Mainstay's best practices. Document workstation setup details, configurations, and Line of Business applications as directed. Review client documentation resources to help confirm information is current. Notify the appropriate team member, Client Technology Manager, or manager when documentation appears outdated. Help keep tickets, documentation, and service workflows organized. What You'll Learn This internship is designed to give you practical exposure to the tools, workflows, and expectations of a professional IT support environment. You'll build experience in: Client-focused IT service delivery Helpdesk troubleshooting and issue resolution Windows workstation support Hardware, software, and peripheral setup Ticketing systems and service operations Technical documentation and process adherence Time management, scheduling, and service expectations Escalation workflows and team-based technical support What We're Looking For A student, recent graduate, or early-career professional interested in Information Technology, Computer Science, Cybersecurity, or a related field. Strong interest in IT support, desktop services, technical troubleshooting, or managed services. Strong attention to detail and willingness to learn. Good communication, organizational, and client service skills. Ability to manage tasks, follow processes, and work in a fast-paced team environment. Professionalism, reliability, and punctuality. Your Background Basic knowledge of Windows computers, software, hardware, and peripherals. Some experience troubleshooting or working with computers preferred. Basic understanding of networking concepts preferred. Customer service experience preferred. Formal education, technical training, or progress toward an associate degree or IT certification preferred. Microsoft, CompTIA, or other relevant IT certifications achieved or in progress preferred. Familiarity with or interest in supporting networked computer environments based on PC and Microsoft technologies. Skills for Success In this role, success means being dependable, curious, organized, and ready to contribute. You'll make an impact by helping the team: Provide excellent client service. Troubleshoot issues step by step. Communicate clearly with clients and teammates. Keep tickets and documentation accurate and organized. Follow documented processes and procedures. Manage multiple tasks with guidance. Learn quickly and ask thoughtful questions. Support a high-performing service team. Physical Requirements Prolonged periods of sitting at a desk and working on a computer. Must be able to lift 20 pounds at times. Travel between offices and to client sites may be required. Why Join Us? This is more than just an internship — it's a chance to build meaningful technical experience, learn from experienced professionals, and develop the habits and skills that will set you apart in IT. If you're someone who enjoys solving problems, helping people, staying organized, and learning how IT support works in a real client environment, we'd love to hear from you. About Mainstay Mainstay Technologies - IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium-sized businesses in the northern New England area. As a company in the Best Companies to Work for Hall of Fame, we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring, high-ownership teammates who work hard, enjoy each other immensely, and turn off the work at the end of the workday to focus on what matters more than work. It is our commitment to people that makes us who we are. We love what we do, and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends, never the means. In addition to being a Best Company to Work For, we have also been recognized as a Coolest Companies for Young Professionals, "Best of Business" for Managed IT Services, and the Torch Award for Marketplace Ethics. We have made the Inc. 500 | 5000 List for fastest growing small businesses 5 times. Location Due to the nature of the Systems Technician position, our technicians are generally required to be on location at our Manchester office when not onsite at clients. Travel is a requirement for this position and mileage for visits to client sites is reimbursable. Applicants must live within driving distance to support clients, onboarding, and ongoing team integration. ​​​​​​​ Application We utilize an Applicant Tracking System for our applications. Please whitelist the following domains to ensure you receive our communications: jazz.co, jazzhr.com, and applytojob.com . This description cannot encompass all tasks and could change at any time. Other duties as assigned may be required to achieve Mainstay's vision, mission, and core values.