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Tech Support Manager

Job

Robert Half

Merrimack, NH (In Person)

Full-Time

Posted 4 days ago (Updated 2 days ago) • Actively hiring

Expires 7/12/2026

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Job Description

Description Application Support Team Manager (SaaS) We're looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement-perfect for someone who thrives on keeping clients happy and systems running smoothly.

What You'll Do:

Lead and mentor a team supporting external customers across a SaaS platform Own incident management, escalations, and SLA performance Partner with engineering and product teams to resolve issues and improve the user experience Drive process improvements, knowledge sharing, and support best practices If you enjoy leading teams, solving complex issues, and making customers say "wow," this is your role.

Requirements What We're Looking For:

Prior experience managing an application support or customer support team Strong background supporting SaaS platforms (multi-tenant environments a plus) Proven track record handling escalations and customer-facing communications Solid understanding of troubleshooting across APIs, integrations, and cloud-based systems Passion for building high-performing teams and delivering excellent customer service Technology Doesn't Change the World, People Do. Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice.