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Tech Support Manager

Job

Robert Half

Merrimack, NH (In Person)

Full-Time

Posted 6 days ago (Updated 3 days ago) • Actively hiring

Expires 7/11/2026

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Job Description

Application Support Team Manager (SaaS)We're looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly.
What You'll Do:
Lead and mentor a team supporting external customers across a SaaS platformOwn incident management, escalations, and SLA performancePartner with engineering and product teams to resolve issues and improve the user experienceDrive process improvements, knowledge sharing, and support best practicesIf you enjoy leading teams, solving complex issues, and making customers say 'wow,' this is your role.