INFORMATION TECHNOLOGY SPECIALIST II

Job Summary We are seeking a skilled and proactive Level 2 Technical Support Specialist to join our municipal IT team. This role serves as a critical escalation point for technical issues and plays a key role in maintaining the digital infrastructure that supports our community services across multiple Locations, including government offices and public libraries. Primary Responsibilities Technical Support & Customer Service Provide exceptional customer service while answering phones and assisting users both remotely and in person. Travel to multiple municipal and library locations to provide on-site technical assistance. Create and manage helpdesk tickets to ensure all issues are tracked, prioritized, and resolved efficiently. Act as the Tier 2 escalation point for complex hardware and software issues, including system crashes and BSOD diagnostics. Manage and maintain user accounts and security groups within Active Directory and Azure AD/ Library & Infrastructure Support Support public-facing computers across four library locations, ensuring system integrity using Deep Freeze to facilitate nightly reboots. Lead the physical setup and configuration of Wi-Fi networking at multiple locations to ensure reliable connectivity.

Execute advanced PC deployment tasks:

creating/deploying system images, performing profile migrations/backups, and mapping network drives. Support a diverse portfolio of department-specific applications (Public Works, Finance, Public Safety, etc.).

Pay:

$55,807.30 - $67,208.80 per year

Benefits:

401(k) Dental insurance

Work Location:

In person