IT Support Engineer (L2/L3)

Role:

IT Support Engineer (L2/L3)

Contract:

15 months

Location:

Bridgewater, NJ Schedule:

40 hours

Pay:

$53-$58/hr. Position Summary We are seeking an experienced, hands-on IT Support Engineer (L2/L3) to provide advanced onsite support for a Bridgewater, New Jersey office as part of a broader IT team. This role requires strong troubleshooting capabilities, excellent end-user support skills, and a solid understanding of security best practices. You will work closely with remote infrastructure, network, and security teams to ensure reliable day-to-day technology operations and a seamless end-user experience. Key Responsibilities Advanced End-User & Infrastructure Support Provide advanced onsite support for hardware, software, and connectivity issues, including escalations from L1 and direct user engagement Troubleshoot complex issues across Windows, macOS, Office 365, VPN, Microsoft Exchange, and MFA systems Manage and update ServiceNow tickets with clear documentation, timely resolution, and consistent communication Lead laptop builds, OS deployments, and device imaging for onboarding and urgent replacement needs Security & Access Support Ensure endpoints are compliant with antivirus, patching, and encryption standards Troubleshoot VPN connectivity and support firewall-related access issues in coordination with security teams Support identity and access management, including Okta, MFA, and group permissions Assist with badge access and visitor management systems as needed Hardware & Asset Management Manage the full IT asset lifecycle, from deployment through retirement, with accurate tracking in ServiceNow Maintain organized onsite inventory to support rapid deployment and replacement Coordinate with vendors for procurement, warranty support, and service requests Onsite Support & Team Collaboration Act as the primary onsite IT support resource, coordinating escalations and follow-ups Partner with remote IT teams to resolve issues and support project execution Identify opportunities to improve local IT processes and overall support efficiency Required Qualifications 3-5 years of IT support or systems engineering experience with strong L2/L3 troubleshooting skills Proficiency in Windows and macOS administration, Microsoft Exchange, Office 365, and VPN technologies Experience supporting Apple devices (macOS, iOS/iPadOS) in an enterprise environment Hands-on experience with MDM tools (device enrollment, configuration, compliance, and troubleshooting) Familiarity with security best practices, including MFA and endpoint protection Strong customer service mindset with the ability to work independently Preferred Qualifications Experience with MDM platforms such as Jamf, Microsoft Intune, or VMware Workspace ONE (AirWatch) Experience with Apple Business Manager and Automated Device Enrollment (DEP) Prior experience providing onsite support within a distributed IT team environment Core Skills Advanced troubleshooting across Windows and macOS environments Support for Office 365 and Microsoft Exchange Apple device support (macOS, iOS/iPadOS) Identity and access management (Okta, MFA, group permissions) ServiceNow ticket management and documentation IT asset management and hardware lifecycle coordination Physical Requirements Ability to lift and carry IT equipment (up to 50 lbs) Frequent movement throughout the office to support users and manage equipment setups