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Theatre Lighting Technical Support Specialist
Job
City Theatrical, Inc.
Carlstadt, NJ (In Person)
$55,000 Salary, Full-Time
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Job Description
Purpose:
Seeking Full Time Technical Support Specialist to assist successful theatre lighting company with product and other technical support.Representative Responsibilities:
- On-site troubleshooting of City Theatrical products (traveling may be involved)
- Troubleshooting problems over the phone and via email
- Issuing and processing RMA documents
- Addressing customer/employee queries
- Internal troubleshooting
- Maintaining company knowledge database of product related problems and their solutions
- Provide feedback to engineering regarding bugs and issues
- Provide technical support to sales and engineering as required
- Perform product testing and other duties as required
- Maintain metrics related to support activities
- Test new products prior to release
- Develop product training programs
Knowledge, Skills and Abilities:
- Familiar with entertainment lighting (Prior Experience working with Wireless DMX a Plus)
- Ability to work well with others, including clients, vendors, electricians, and other technical entertainment personnel
- Technical understanding and computer skills (knowledge of
SYSPRO & CRM
software is a plus)- Familiar with entertainment technology protocols
- Electronic/Electrical background
Preferred Education and Experience:
- BFA or Associates in Theatre Technology, or equivalent professional experience
- BA or Associates in Electronics Engineering or Electrical Engineering
- Prior experience working in a production environment