Desktop Support Analyst

Desktop Support Analyst i3 International Inc. - 3.8 Clark, NJ Job Details Temporary $25 - $27 an hour 1 day ago Qualifications Endpoint Security Network troubleshooting Multilingual IT service management Equipment troubleshooting Windows Bachelor's degree Computer hardware Hardware support Azure AD Customer support ticket management macOS IP networking Productivity software Active Directory management Mobile devices

Full Job Description Position:

Desktop Technician III Location:

Clark, NJ 07066

Duration:

12

Month Contract Pay Rate:

$25-27/hr This role is ideal for a professional with strong experience in Level 2 Desktop Support , Windows 11 , Mac OS , Microsoft Office 365 , ServiceNow , and Active Directory/Azure AD administration. The selected candidate will be responsible for providing walk-up IT kiosk support , troubleshooting hardware/software issues , supporting enterprise devices and AV systems , and delivering high-quality customer-facing technical support that ensures smooth day-to-day operations across the campus IT environment.

Required Qualifications:

Bachelor's degree in a related field OR 3-5 years of proven Desktop Support experience Strong expertise in Windows 11 , Mac OS , and Microsoft Office 365 Experience with ServiceNow or similar ITSM ticketing systems Hands-on knowledge of Active Directory / Azure AD account administration Experience supporting hardware deployment, imaging, mobile devices (iOS/Android), Cisco IP phones, and Teams Room equipment Solid understanding of TCP/IP, Wi-Fi troubleshooting, endpoint security, and network connectivity support Strong written and verbal communication skills with excellent customer service orientation

Preferred Skills:

CompTIA A+ Certification or equivalent technical certification Experience with Bomgar or other remote support tools Knowledge of Microsoft Teams Rooms and conference room AV support Experience mentoring junior support staff / acting as a Level 1 escalation point Multilingual communication abilities

Pay:

$25.00 - $27.00 per hour

Work Location:

In person