IT EPIC Ambulatory Support Specialist

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It's also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change. The EPIC Ambulatory Support Specialist will be a key player in the day-to-day support and optimization of the EPIC Ambulatory module across our extensive network of outpatient clinics and specialty practices at Hackensack Meridian Health (HMH). It involves troubleshooting complex issues, providing at-the-elbow support, and collaborating with various teams to ensure the seamless operation of our EPIC system.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

Associate's degree or equivalent related experience. Minimum of 3+ years of experience in a clinical area (i.e., Patient Care Tech/PCT, Nursing Unit Secretary/NUS, Education, Health Information Management/HIM) in which you interact directly with providers and use clinical applications, preferably EPIC. Medical Terminology knowledge and/or Electronic Medical Records (EMR) system experience. Prior experience/position providing research and troubleshooting of issues/concerns, and bringing them to resolution. Deep understanding of clinical workflows. Demonstrated passion for providing exceptional customer service to providers and clinical staff. Strong organizational skills and abilities. Driver's License and dependable transportation for the ability to travel between Network campuses as needed. Must have flexible working hours, as well as flexibility for scheduling and travel. Ability to work in a fast-paced environment, delivering high-quality solutions, and playing an integral part of a cohesive team. Exceptional ability to successfully work together with nursing, ancillary, physician, and all teams at all levels. Excellent written and verbal communication skills. Proficient computer skills that include but are not limited to Google Suite and/or Microsoft Office platforms.

Education, Knowledge, Skills and Abilities Preferred:

Bachelor's degree preferred. Previous Super User experience with clinical systems. Minimum of 3+ years of experience providing system support to physicians and clinical staff; or a minimum of 2+ years of experience working in a clinical setting with daily use of an Electronic Medical Record (EMR). Previous experience with EPIC systems or equivalent Clinical Application Vendor. Minimum of 3+ years of proven knowledge of clinical workflows and a track record of providing excellent support to physicians and clinical staff. If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!