POS Support Technician I

Bluu Inc., founded in 2007, is an end-to-end POS hardware service provider for merchants nationwide. Bluu Inc. is a leader in developing innovative POS software, with its hardware installed across numerous locations and trusted by many international franchise retailers.

Location:

Los Angeles, CA Job Description:

Provide phone support; Document all merchant and reseller/agent issues; Resolve all outstanding issues as quickly as possible Prepare/stage POS hardware and software for deployment Maintain POS department equipment and tools

• Perform hardware repairs as required, both in-house and in the field
• Test, evaluate, and document all software/hardware issues
• Provide training to associates, merchants, and resellers
• Install and configure software, hardware, cables/wiring, and networks Monitor system performance and troubleshooting issues Provide documentation as required Qualifications and Skills Resourcefulness and problem-solving aptitude Excellent communication skills Bi-lingual in English & Korean POS/PC support related experience preferred Able to work off-site occasionally Business travel may be required Flexible work hours, as well as Saturdays available CompTia A+ preferred Benefits Group Health Insurance ( Medical, Vision, Dental) Employer paid Life Insurance Paid Sick and Vacation Days Gym Support Lunch Support 401K with marching