Help Desk Technician

Help Desk Technician Spark IT Management — Hamburg, NJ Full-Time |

On-Site Pay:

$18-$25/hr (based on experience) About Us Spark IT Management is a growing managed IT services provider based in Hamburg, NJ, serving businesses throughout the region. We're a tight-knit team that takes pride in delivering fast, friendly, and reliable technology support to our clients. We're looking for a motivated, tech-savvy individual to join us as a Help Desk Technician and grow their IT career with us. What You'll Do As a Help Desk Technician, you'll be the first point of contact for our clients' day-to-day technology needs.

Your responsibilities will include:

Providing Tier 1 and Tier 2 help desk support via phone, email, and remote tools — diagnosing and resolving hardware, software, and connectivity issues Setting up, configuring, and troubleshooting desktops, laptops, printers, and other endpoint devices Supporting Microsoft 365 applications and cloud services, including user account management and email troubleshooting Assisting with networking and connectivity issues including basic router, switch, and Wi-Fi troubleshooting Traveling to client sites in the local area for on-site support and equipment installations Using Remote Monitoring and Management (RMM) tools to proactively support and maintain client systems Documenting all support tickets, resolutions, and client communications accurately What We're Looking For 0-2 years of experience in IT support or a related technical role CompTIA A+ certification preferred (or actively working toward it) Basic understanding of Windows operating systems, Microsoft 365, and networking fundamentals Strong communication skills — you'll be working directly with clients Reliable, punctual, and professional demeanor Valid driver's license and reliable transportation (local client visits required) Ability to lift and move computer equipment as needed Nice to Have Experience with ticketing systems or RMM platforms Familiarity with Active Directory or Azure AD Any additional IT certifications (Network+, ITIL, etc.) What We Offer Competitive pay: $18-$25/hr based on experience Paid Time Off (PTO) Hands-on experience across a wide variety of client environments and technologies Opportunity for growth and advancement as the company expands Supportive team environment where you'll learn something new every day How to Apply Submit your resume and a brief cover letter telling us why you're interested in IT support. We review every application and will be in touch promptly. Spark IT Management - a Subsidiary of Legendary Group is an equal opportunity employer.

Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 per week Ability to

Commute:

Hamburg, NJ 07419 (Required)

Work Location:

In person