IT Specialist/Lab Technician II

ROLE/ POSITION IT

Lab Support - 20 hours a week with occasional additional hours as needed. Hardware & Systems Maintenance Install, configure, maintain, and decommission lab hardware including desktops, laptops, servers, storage devices, wireless devices, and peripherals Perform routine diagnostics, troubleshooting, repairs, and component replacements Image, patch, and upgrade operating systems and firmware in alignment with company standards Software Management Install, configure, and maintain lab software, tools, and applications Support testing and validation of software updates, patches, and new technologies Ensure systems comply with corporate security and configuration policies Networking & Cabling Manage structured cabling, labeling, and patching to ensure a clean, organized, and functional lab environment Troubleshoot network connectivity and performance issues (LAN, VLANs, IP addressing) Documentation & Standards Create and maintain accurate lab documentation including network diagrams, system configurations, build guides, and procedures Document changes, issues, and resolutions to support knowledge sharing and audit requirements Follow and help improve lab standards, processes, and best practices Inventory & Asset Management Track lab assets including hardware, software licenses, cables, wireless devices, and accessories Maintain inventory records, asset tags, and lifecycle status Coordinate equipment procurement, storage, refresh, and disposal in accordance with corporate policies Collaboration & Support Work closely with corporate IT teams (infrastructure, security, networking, and application teams) to support lab initiatives Assist with testing, proof-of-concepts, and pre-production validation Provide hands-on support for internal stakeholders using the lab environment Minimum Qualifications Basic hands-on experience supporting IT hardware, including desktops, laptops, servers, storage devices, and peripherals Working knowledge of operating system installation, imaging, patching, and firmware upgrades (Windows and/or Linux) Experience installing and maintaining software, tools, and applications in a lab or technical environment Fundamental understanding of networking concepts, including LANs, VLANs, IP addressing, and basic connectivity troubleshooting Ability to perform hardware diagnostics, troubleshooting, and component replacement Experience creating or maintaining technical documentation such as system configurations, build guides, or procedures Familiarity with IT asset tracking, inventory management, and equipment handling Strong attention to detail and ability to follow corporate standards, security policies, and procedures Effective communication skills and ability to collaborate with cross‑functional IT teams Ability to work part-time (20 hours per week) with flexibility for occasional additional hours as needed Preferred Qualifications Previous experience supporting an IT lab, test lab, or enterprise technology environment Hands-on experience with servers, storage systems, wireless devices, and structured cabling Experience troubleshooting enterprise networking issues, including VLAN segmentation and performance problems Familiarity with corporate IT environments, security controls, configuration management, and compliance requirements Experience supporting testing, proof‑of‑concepts, or pre‑production validation efforts Exposure to asset lifecycle management, including procurement, refresh cycles, and disposal processes Ability to work independently while managing multiple tasks in a fast‑paced technical environment Enrollment in or completion of coursework in Information Technology, Computer Science, or a related field (or equivalent practical experience)