IT Support Specialist Level 2

We are looking for an experienced IT Support Specialist Level 2 to join our team. This role requires a highly motivated individual capable of providing remote and on-site technical assistance, ensuring seamless IT operations for our clients. The ideal candidate will thrive in a fast-paced environment, possess strong technical expertise, and be committed to delivering exceptional service.

Responsibilities:

• Deliver remote and on-site technical support to clients.
• Troubleshoot and resolve issues across Windows desktop environments and Microsoft 365 applications.
• Leverage ConnectWise (Manage, Automate, Control) to efficiently manage and streamline support operations.
• Identify, diagnose, and remediate malware, virus, and other security threats to safeguard client systems.
• Conduct basic server troubleshooting and perform repairs to ensure system stability and uptime.
• Support network installations and perform fundamental diagnostics to maintain reliable connectivity.
• Provide responsive, high-quality customer service by addressing client needs in a timely and professional manner.
• Partner with internal teams to resolve complex technical issues and escalate when appropriate.
• Accurately document service desk tickets, resolutions, and technical procedures.
• Stay current with emerging technologies and industry best practices to enhance service delivery.