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Help Desk/Desktop Support Analyst
Job
Robert Half
Hightstown, NJ (In Person)
Full-Time
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Job Description
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in East Windsor, New Jersey. This Contract position supports a pharmaceutical environment and focuses on keeping desktop systems, laptops, and related technology running efficiently. The person in this role will handle device setup, user support, and day-to-day issue resolution while delivering responsive service across the organization.
Responsibilities:
- Provide front-line deskside and remote support for employees experiencing hardware, software, and operating system issues.
- Prepare, configure, image, and deploy desktop and laptop equipment for new and existing users.
- Diagnose and resolve common PC problems involving system performance, peripheral devices, and standard business applications.
- Manage and update user accounts and access requests within Active Directory as needed for support activities.
- Track, prioritize, and close service desk tickets while maintaining accurate records of work performed.
- Install, configure, and support Microsoft Windows environments in alignment with user and business needs.
- Coordinate equipment replacement or contract backfill coverage needs to ensure minimal disruption to end users.