Onsite Technical Support

Onsite Technical Support Holmdel, NJ Job Details Full-time $25 - $28 an hour 4 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Record keeping Computer operation Customer communication Interpersonal skills Customer service Equipment installation Equipment malfunction troubleshooting User training (technical support) Credit card payment processing Technical user customer support Maintenance activity documentation Salesforce Cloud Attention to detail Problem-solving POS Technical customer support solution Computer skills CRM system proficiency Technical troubleshooting support POS systems Communication skills Entry level Training delivery Full Job Description Job description Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant. Slice Merchant Services is seeking a friendly, energetic, and reliable Technical Support Specialist who will be assisting our clients with a smooth and efficient •on-site/in-person•equipment setup process as well as troubleshooting. This individual MUST be enthusiastic about supporting our clients by offering customer satisfaction & reliable technical support.

Responsibilities:

COMPLETE ON-SITE SETUPS OF OUR EQUIPMENT AT THE CLIENT'S LOCATION PROVIDE TRAINING AND GUIDANCE TO CLIENTS ON HOW TO USE THE EQUIPMENT DIAGNOSE AND RESOLVE TECHNICAL ISSUES RELATED TO OUR EQUIPMENT PERFORMING MAINTENANCE AND REPAIRS ON EQUIPMENT MAINTAIN ACCURATE RECORDS OF ALL WORK PERFORMED COLLABORATE WITH OTHER TEAM MEMBERS, ACCOUNT MANAGER AND SUPERVISOR TO ENSURE EFFICIENT AND TIMELY RESOLUTION OF ISSUES COMMUNICATE EFFECITIVELY WITH CLIENTS AND COLLEAGEUES, BOTH VERBALLY AND IN WRITING FOLLOW UP WITH CLIENTS TO ENSURE ALL EQUIPMENT IS WORKING PROPERLY

Requirements:

WORKS WELL IN A TEAM ENVIRONMENT ENTHUSIASTIC, SELF-DRIVEN, AND LIKES TO PROBLEM-SOLVE GREAT COMPUTER SKILLS EXCELLENT ATTENTION TO DETAIL ABILITY TO LEARN FAST MULTITASKING STRONG VERBAL COMMUNICATION SKILLS

Preferred Experience:

SALESFORCE CREDIT CARD PROCESSING EQUIPMENT & POS SYSTEMS TECH SUPPORT MERCHANT SERVICES INDUSTRY

Job Type:

Full-time Pay:

$25.00 - $28.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person