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IT Assistant
Job
Down to Earth Landscaping, Inc.
Jackson Township, NJ (In Person)
$55,000 Salary, Full-Time
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Job Description
Position Summary We are seeking a motivated and detail-oriented IT Assistant to provide day-to-day support for our technology systems and users. This entry-level position will assist with troubleshooting hardware and software issues, setting up equipment, maintaining inventory, and supporting various IT projects. The ideal candidate has strong customer service skills, a willingness to learn, and an interest in developing a career in Information Technology. Key Responsibilities Provide technical support for desktops, laptops, mobile devices, printers, and peripherals Troubleshoot hardware, software, VPN, and email-related issues Set up and deploy new computers, phones, and user accounts Assist with employee onboarding and offboarding processes Manage Microsoft 365 accounts, permissions, and licensing Support mobile device management and company-issued cell phones Maintain inventory of IT equipment and accessories Document issues, resolutions, and IT procedures within the ticketing system Assist with conference room technology and office equipment setup Maintain organized IT documentation and asset records Escalate complex technical issues when necessary Preferred Qualifications 1-3 years of IT support or help desk experience COMPTIA A+ Certified Strong troubleshooting and problem-solving skills Experience with: Microsoft 365 Admin Center Windows 10/11 Active Directory / Entra ID Printers and scanners Mobile device support (iPhone/iPad) VPN and remote access support Familiarity with ticketing systems and remote management tools Excellent communication and customer service skills Ability to prioritize tasks and manage multiple requests Valid driver's license and reliable transportation preferred Preferred Skills Experience with: Kaseya or similar RMM tools IT Glue or documentation platforms Basic networking concepts VoIP/phone systems