Desktop Support Engineer

Desktop Support Engineer S&S Brokerage INC Jersey City, NJ Job Details Full-time $56,726.84 - $75,000.00 a year 1 day ago Qualifications Network troubleshooting Equipment installation Equipment troubleshooting Microsoft Exchange Windows Software installation Microsoft Office Computer hardware Remote access software Customer support ticket management WAN Mobile device management ServiceNow IP networking

Full Job Description Job Summary:

We are looking for a skilled Desktop Support Engineer to provide end-user technical support, system administration, and IT infrastructure support. The candidate will be responsible for troubleshooting hardware/software issues, managing IT assets, and ensuring smooth day-to-day IT operations.

Key Responsibilities:

Provide Level 1 & Level 2 technical support for desktops, laptops, and applications Handle ticketing systems (ServiceNow / Zoho Desk) and ensure timely resolution Install, configure, and maintain Windows OS (10/11), Office 365 , and enterprise applications Manage user accounts, mailboxes, and access controls ( Active Directory / Exchange ) Perform hardware installation, imaging, and upgrades for desktops/laptops Set up and support dual monitors, docking stations, printers, and peripherals Troubleshoot network connectivity (LAN/WAN), VPN, and VOIP issues Provide remote support using tools like TeamViewer / LogMeIn Maintain IT asset inventory and documentation Support AV systems and conference room setups Assist in onboarding/offboarding of employees (IT setup) Coordinate with vendors for hardware/software issues

Requirements:

4+ years of experience in Desktop Support / IT Support Strong knowledge of Windows OS, Office 365, and Exchange Server Experience with ticketing tools (ServiceNow, Zoho Desk) Hands-on experience with hardware troubleshooting & installations Basic knowledge of networking (TCP/IP, LAN/WAN) Familiarity with MDM tools (SOTI / Intune preferred) Good understanding of AV systems and conferencing tools Strong communication and problem-solving skills

Job Type:

Full-time Pay:

$56,726.84 - $75,000.00 per year

Location:

Jersey City, NJ 07302 (Required)

Work Location:

In person