Desktop Support Specialist

Desktop Support Specialist at Gotham Technology Group Desktop Support Specialist at Gotham Technology Group in Jersey City, New Jersey Posted in 1 day ago.

Type:

full-time

Job Description:

Title :

Technical Desktop Support (Level 1/2)

Duration :

6+ months contract - extendable

Location :

Onsite 5 days a week in NYC (10022)

Industry :

Financial Services A leading asset management firm is seeking an IT Support Specialist to provide hands-on, front-line technical support across its office. This role supports day-to-day hardware, desktop, and user issues while ensuring a smooth and reliable technology experience for employees.

Responsibilities:

Hardware & Onsite Support Build, image, and deploy laptops and desktops (network/PXE imaging) Perform desk setups, moves, and equipment swaps for new hires and relocations Diagnose and repair hardware issues (RAM, SSD, peripherals) Support printers and scanners (maintenance, troubleshooting) Provide conference room and A/V support (Zoom, Cisco systems) Support Cisco desk phones (setup, configuration, troubleshooting) Track and manage hardware inventory and lifecycle Troubleshoot mobile devices (iPhones) Desktop & End-User Support Support Microsoft 365 (Outlook, Excel, Word, Teams) Troubleshoot Adobe Acrobat and browser issues (Chrome, Edge, Firefox) Diagnose system issues using tools like Event Viewer (BSOD, crashes) Remote Support Troubleshoot VPN, RDP, and remote access issues across Windows and macOS environments User Administration Manage Active Directory accounts, groups, and onboarding tasks Support user provisioning and distribution lists Ticketing & Documentation Manage tickets in ServiceNow (or similar) from intake to resolution Maintain accurate documentation and update knowledge base articles Communicate effectively with end users via Teams and email Project Support Assist with Windows 11 rollouts and PC refresh cycles Support office moves and technology setup Maintain documentation and process updates

Requirements:

2+ years of hands-on IT support experience in a corporate environment Strong hardware troubleshooting and desktop support skills Experience with Windows OS and Microsoft 365 Familiarity with Active Directory administration Experience with imaging tools (PXE or similar) Understanding of networking basics (IP, DNS, DHCP) Experience with ticketing systems (ServiceNow, Jira, etc.) Strong communication and ability to work independently Nice to

Have:

Experience in financial services or asset management Cisco telephony (CUCM) experience A/V and conference room technology support CompTIA A+ or Network+ certification