Production / Technical Support III

Our client, a leading organization in the technology and financial services sector, is seeking a Production / Technical Support III to join their team. As a Production / Technical Support III, you will be part of the IT Operations Department supporting problem management and technical support functions. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proactive mindset, which will align successfully in the organization.

Job Title:

Production /

Technical Support III Location:

Jersey City, NJ What's the Job? Manage the lifecycle of all problems within the IT environment to minimize incident impact and recurrence. Lead major problem investigations, ensuring timely root cause analysis and documentation. Establish and maintain problem categorization, prioritization, and severity frameworks. Partner with engineering, application, infrastructure, and business teams to define permanent solutions. Drive continuous improvement initiatives in problem management processes, metrics, and reporting. What's Needed? Minimum of 3 to 5 years of experience in Problem Management analysis within enterprise environments. Strong understanding of ITIL methodology and experience with tools like ServiceNow, BMC Remedy, and Microsoft Suite. Excellent analytical, problem-solving, and investigative skills, including structured methodologies like 5 Whys. Ability to interpret complex data and communicate findings effectively to diverse stakeholders. Experience with automation, self-healing systems, or proactive monitoring is a plus. What's in it for me? Opportunity to work in a dynamic and innovative environment focused on continuous improvement. Engagement with cross-functional teams to drive impactful solutions. Chance to develop your skills in problem management and ITIL best practices. Supportive work culture that values diversity and inclusion. Competitive pay rate aligned with your expertise and experience. Upon completion of waiting period consultants are eligible for: Medical and Prescription Drug Plans Dental Plan Vision Plan Health Savings Account Health Flexible Spending Account Dependent Care Flexible Spending Account Supplemental Life Insurance Short Term and Long Term Disability Insurance Business Travel Insurance 401(k), Plus Match Weekly Pay If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:

Manpower, Experis, Talent Solutions, and Jefferson Wells. ManpowerGroup® (

NYSE:

MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands

• Manpower, Experis, Talent Solutions, and Jefferson Wells
• creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity
• as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year
• all confirming our position as the brand of choice for in-demand talent.