Technical Support

Job Title:

Technical Support Location:

New Jersey Duration:

6 - 12

Months Contract Job Description:

JD USEReady is seeking for a

Level II Support:

Escalated technical diagnostics, advanced hardware/software support, and infrastructure assistance.

Qualification:

Level II Support:

Advanced Technical & Infrastructure Support OS Knowledge:

Troubleshooting theWindows, system logs (Event Viewer), and advanced macOS terminal commands.

Infrastructure & Networking:

UnderstandingVLANs, routing protocols, and managing network hardware like switches and access points.

Server Administration:

Basic experience withWindows Server(Group Policy, DNS management) and basicLinuxadministration.

Virtualization:

Familiarity with managing virtual machines in environments likeVMware, Hyper-V,or cloud instances. Root Cause Analysis (RCA): The ability to look past a "fix" to find outwhya problem keeps happening across the network.

Project Management:

Managing small-scale upgrades or deployments without constant supervision.

Knowledge Transfer:

Writing technical guides and "Knowledge Base" articles for Level I techs to follow.

Hardware Lifecycle:

Hardware troubleshooting.

Software Management:

Installation, configuration, and routine updates of enterprise applications.

Project Support:

Advanced technical assistance for site-wide deployments.

Vimal Charan Phone:

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Mob:

Email: