Technical Support Specialist II

About PENTAX Medical Our mission is to improve the standard of patient care and quality of healthcare delivery by providing the best endoscopic products and services with a focus on

QUALITY, CLINICALLY RELEVANT

INNOVATION, and

SIMPLICITY.

Through leading edge R D and manufacturing, PENTAX Medical provides endoscopic imaging devices and solutions to the global medical community.

Position Opening:

Technical Support Specialist II Why JOIN Us? We are an established medical device leader that is preparing for high growth. This means that PENTAX is looking to invest in its team and provide a collaborative and encouraging work environment. PENTAX Medical is proud of its comprehensive benefits program and generous Paid Time Off and Holiday policy. Want More INFO? The Technical Support Specialist II reviews, analyzes, and evaluates speech, voice, and swallowing systems for the PENTAX Medical ENT product line. Responsibilities of Technical Support Specialist II Provide information systems technical support for routine customer issues Identify problems with system operations devices and provide guidance and swift resolutions Offer technical analysis and customer service to ENT sales team and customers determining device issues, required steps for repair, and perform repairs Install, assemble, test hardware and peripheral components Respond to client inquiries and provide phone support to understand issues, concerns, and client needs Other duties as assigned by management Requirements of Technical Support Specialist II Bachelor's degree or equivalent experience 4-7 years of experience in a production environment Advanced knowledge of PENTAX Medical ENT products and services Excellent communication, writing and documentation skills Proficiency in reading blueprints, schematics, and diagrams Experience in navigating operating systems, and Microsoft suites Knowledge of power tools, electrical testing tools, and diagnostic equipment Ability to prioritize jobs and escalate when necessary It is the ongoing policy and practice of PENTAX Medical to provide equal opportunity in employment to all employees and applicants. No person shall be discriminated against in any condition of employment because of age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.