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Service Desk Analyst

Job

Digicomplish Inc

Newark, NJ (In Person)

Full-Time

Posted 3 days ago (Updated 17 hours ago) • Actively hiring

Expires 7/13/2026

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Job Description

Must have Experience. Ø Excellent Communication Skill with internation voice experience. Ø Strong Experience & background in Global Service Desk. Ø Strong experience & Knowledge of ITIL Process. Ø Strong experience & Knowledge of MIM. Ø Active Directory-O365 is Required.

Parameters Communication Fluency:

Grammar & Pronunciation:

Technical Knowledge:

ITIL/Service Desk Knowledge:

MIM Process Knowledge:

Job Description Ø We are looking for a Service Desk Engineer to provide technical assistance to our international clients. They will be the first point of contact for the users who call our IT Service Desk. Ø While providing the highest level of customer service, the Service Desk Engineer handles issues from incoming tickets, calls & chats. Ø Tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve tier 1 requests in a timely fashion. Ø The Service Desk Engineer escalates unresolved problem/issues/requests to the proper tier 2 support/advanced resolver teams. Ø Troubleshooting basic end user issues on various software applications, hardware (Laptop, Desktop & Printer) and network systems. While supporting the user on call, AHT needs to be 7 minutes