Tech Support Manager

Description We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.

Responsibilities:

• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.
• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.
• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.
• Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site.
• Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality.
• Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness.
• Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing. Requirements
• Experience leading or supervising technical support or deskside support operations.
• Working knowledge of Active Directory administration in a business environment.
• Strong understanding of computer hardware support, diagnostics, and issue resolution.
• Hands-on experience supporting Microsoft Windows 10 systems.
• Ability to perform structured troubleshooting for common technical incidents and user requests.
• Background providing in-person deskside support with a service-oriented approach.
• Strong communication and organizational skills with the ability to manage multiple support priorities.

Technology Doesn't Change the World, People Do.® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .