Help Desk Coordinator

Help Desk Coordinator at J & J Staffing Resources Help Desk Coordinator at J & J Staffing Resources in Pennington, New Jersey Posted in about 23 hours ago.

Type:

full-time

Job Description:

•No C2C, third-party, or sponsorship opportunities available for this position.•

Job Title:

Technical Coordinator Location:

On-site, Trenton, NJ Employment Type:

Full-time, temporary | 2 months starting in July 2026

Job Summary:

We are seeking a temporary Technical Coordinator for a 2-month assignment. This role is responsible for maintaining IT equipment and systems, assisting staff with day-to-day technical issues, and supporting network and server operations. The ideal candidate will have hands-on experience supporting multiple office locations, as well as a background in programming and systems development.

Responsibilities:

Maintain technical equipment including computers, phones, printers, and other office devices, along with all related supplies. Research and advise on purchasing new equipment and maintain a replacement schedule. Provide IT support to employees, troubleshooting issues related to computers, phones, printers, servers, and general office equipment. Install, configure, and maintain hardware and software, including Microsoft Office applications. Monitor systems and network setup, including client, vendor, and state servers. Assist with basic programming and development tasks, including system enhancements, scripting, and process automation. Support and maintain payment processing systems, including BluePay integrations and troubleshooting transaction issues. Schedule staff cybersecurity training and track completion. Assist with setup and maintenance of phones and security camera systems. Serve as the primary Salesforce Administrator, including developing, designing, and launching upgrades or enhancements. Maintain accurate Salesforce records, settings, and user preferences; troubleshooting issues as needed. Generate weekly, monthly, and ad hoc reports. Provide IT support across multiple office locations, including experience supporting operations in two buildings.

Requirements:

5+ years of IT support or help desk experience, including multi-site support. Experience supporting computers, phones, printers, servers, and general office equipment. Proficiency with Microsoft Office Suite. Basic experience with programming or software development (e.g., scripting, automation, or system customization). Experience with payment processing platforms such as BluePay. Working knowledge of hardware/software installation and troubleshooting. Basic understanding of networks, systems, and server environments. Experience with Salesforce (user support, reporting, basic administration). Ability to create reports and maintain data accuracy in Salesforce. Familiarity with cybersecurity best practices. Strong problem-solving, organizational, and communication skills. Ability to work independently and manage multiple tasks.