Help Desk/Desktop Support Analyst

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a long-term contract basis. In this role, you will provide essential technical support to ensure the smooth operation of IT systems and services. This position is based in Piscataway, New Jersey, and offers an excellent opportunity to contribute to a dynamic logistics environment.

Responsibilities:

• Respond promptly to user inquiries and provide technical assistance for hardware, software, and network issues.
• Manage and resolve service desk tickets efficiently, ensuring minimal disruption to business operations.
• Support and troubleshoot Microsoft Windows 10 systems to maintain optimal performance.
• Administer and manage user accounts and permissions within Active Directory.
• Perform basic troubleshooting for IT systems, identifying and resolving technical issues effectively.
• Document and track support activities to maintain accurate records and improve future processes.
• Collaborate with team members to implement IT solutions and upgrades as needed.
• Educate users on best practices for system usage and security.
• Ensure compliance with company policies and IT standards during all support activities.