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Technical Support Specialist
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Murtech Staffing & Solutions
Princeton, NJ (In Person)
$62,400 Salary, Full-Time
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Job Description
Contract
Technical Support Specialist
Posted on 26 May 26 by Andy Ringer
Princeton, NJ $ - $
Job Description
Technical Support Specialist (Entry-Level)
Location:
Princeton, NJSchedule:
Monday-Friday | 8:00 AM - 5:00 PM ESTDuration:
12-Month ContractPay Rate:
Up to $30/hr We are seeking a motivated and customer-focused Technical Support Specialist to support one of our end clients in a laboratory environment in Princeton, NJ. This is an excellent opportunity for someone looking to grow their IT career with a company that values professionalism, initiative, and continuous learning. This role is heavily focused on end-user support in a fast-paced environment. The ideal candidate is a self-starter with strong communication skills, a customer service mindset, and the ability to respond professionally to both ticketed requests and walk-up support needs. Please note: This position supports a laboratory environment, and candidates must be comfortable entering cleanroom environments multiple times per week and following required gowning procedures.Key Responsibilities:
- Provide onsite technical support for end users including account-access issues, conference room technology support, hardware/software troubleshooting, and general IT assistance
- Perform onsite repairs, upgrades, installations, and system support tasks as needed
- Assist users with platform and technology-related guidance in a professional and customer-friendly manner
- Submit and manage support tickets on behalf of users when necessary to ensure proper tracking and resolution
- Maintain high standards of system performance, reliability, and availability
- Escalate unresolved issues appropriately following established procedures and SLAs
- Document issues, resolutions, and operational procedures accurately
Preferred Qualifications:
- Strong customer service and communication skills
- Ability to work independently and respond appropriately to support requests
- Comfortable in a high-touch support environment with frequent walk-up interactions
- Basic understanding of Windows environments, networking, hardware troubleshooting, and enterprise IT support
- Experience with switching/routing, storage systems, firewalls, databases, or optical networking is a plus
Requirements:
- Ability to pass background check and drug screening
- Comfortable working in laboratory/cleanroom environments with gowning procedures
- Bachelor's degree in Information Technology or related field preferred, but equivalent experience will be considered
Interview Process:
- Virtual interview process coordinated by our end client Rate / Salary $ - $ Sector Not Specified Category Not Specified Skills / Experience Not Specified Benefits Not Specified Our Reference